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Warranty Policy

Solario Technologies Pvt. Ltd. Effective Date: 1 Jan 2026 | Last Updated: 1 Jan 2026

1. Introduction

This Warranty Policy describes the limited warranty provided by Solario Technologies Pvt. Ltd. ("Solario," "we," "us," or "our") on products purchased from our website www.solariotechnology.com, our Bulandshahr facility, authorized dealers, or any other authorized sales channel.

This Warranty Policy is supplementary to the Terms and Conditions and Terms of Sale. The specific warranty terms applicable to your purchase are stated on the warranty card issued with the product. In case of any inconsistency, the warranty card terms shall prevail for that specific product.

This is a LIMITED WARRANTY, not a guarantee. Please read Section 2 carefully to understand the legal distinction.

2. Warranty vs Guarantee — Important Legal Distinction

Solario provides a warranty, NOT a guarantee. These two terms have distinct legal meanings:

2.1 What "Warranty" Means

A warranty is a limited promise to repair manufacturing defects in a specified component, within a specified period, under specified conditions, AT SOLARIO'S SOLE DISCRETION. A warranty does NOT:

2.2 What "Guarantee" Means (NOT Offered)

Solario explicitly does NOT provide any guarantee on any product. Solario does NOT guarantee:

2.3 Customer Acknowledgment

By purchasing any Solario product, the Customer acknowledges and accepts that:

3. Warranty Card Requirement

A warranty card is provided with each sold product at the time of dispatch. The warranty will only be honored upon presentation of the original warranty card. In the absence of the original warranty card, the warranty will be considered void.

The Customer is responsible for:

Lost, damaged, or destroyed warranty cards cannot be reissued under any circumstances. Photocopies, scanned copies, or digital images of warranty cards are not accepted.

4. Warranty Coverage — STRICTLY LIMITED TO MOTOR ONLY

4.1 Scope of Coverage

Solario provides warranty coverage EXCLUSIVELY ON THE MOTOR COMPONENT of the wind turbine. NO other component is covered.

Components COVERED under warranty:

Components NOT covered under warranty:

4.2 Warranty Period

Motor warranty period: 1 (one) year from the date of purchase as stated on the original invoice.

The warranty period:

4.3 What "Manufacturing Defect" Means

For the motor to be covered under warranty, the failure must be:

Solario's determination of whether a defect is a manufacturing defect is final and binding.

4.4 Warranty Remedy

If a covered manufacturing defect is identified within the warranty period, Solario's sole obligation is to REPAIR the motor. Solario does NOT:

5. What Is NOT Covered

The warranty does NOT cover any of the following circumstances. If any of these apply, no warranty service will be provided:

5.1 Non-Motor Components

ANY failure or damage to ANY component OTHER than the motor itself is NOT covered. Refer to Section 4.1 for the complete list of non-covered components.

5.2 Performance Variability

Performance not meeting Buyer's expectations is NOT a warranty matter. Wind energy generation depends on actual site wind conditions, which Solario cannot guarantee. The warranty covers manufacturing defects in the motor only, NOT generation output, NOT efficiency claims, NOT any expected performance level. Refer to Section 3 of the Terms and Conditions for detailed wind speed and performance disclaimers.

5.3 Installation Issues

5.4 Third-Party Components

5.5 Inadequate Protection Infrastructure

5.6 Force Majeure and Environmental Events

5.7 Maintenance and Wear

5.8 Modifications and Tampering

5.9 Documentation and Procedural Failures

5.10 Resale, Transfer, and Relocation

6. Warranty Service Location — Bulandshahr Factory ONLY

6.1 Service Location Restriction

All warranty service is performed EXCLUSIVELY at Solario's Bulandshahr factory in Uttar Pradesh, India. Solario does NOT provide:

6.2 Customer's Responsibility for Transportation

For any warranty claim, the Customer is solely and entirely responsible for:

6.3 No Transit Insurance Provided

Solario does NOT provide transit insurance for products being shipped to or from the Bulandshahr facility. If transit damage occurs, Solario is NOT liable. The Customer is advised to obtain their own transit insurance through a third-party insurer.

6.4 Service Timeline

6.5 Notification of Non-Covered Defects

If inspection reveals the defect is NOT covered under warranty (refer to Section 5), Solario will notify the Customer. The Customer must then choose:

If the Customer does not respond within 30 days of notification, Solario reserves the right to dispose of the product without further liability.

7. Motor Technology — Disclaimer of Specific Claims

7.1 General Description

The wind turbines manufactured by Solario contain magnetic motor technology. The motor uses principles similar to those found in axial flux, permanent magnet, coreless, magnetic levitation (maglev), and related motor topologies used across the wind energy and electric vehicle industries.

7.2 No Specific Technology Claim

Solario describes its motor technology in general terms only. Solario does NOT claim:

Any reference in marketing materials, social media, videos, blogs, or interviews to specific motor technology names (such as "axial flux," "magnetic coreless," "maglev," "permanent magnet," or similar terms) is descriptive marketing language only and shall NOT be interpreted as a specific technical claim or warranty.

7.3 No Liability for Technology Comparisons

Solario shall NOT be liable for any:

7.4 Acknowledgment

By purchasing a Solario product, the Customer acknowledges that they understand:

8. Social Media and Third-Party Content — Complete Disclaimer

8.1 No Authority of Social Media Claims

ANY content appearing on the following platforms, whether published by Solario, Solario's employees, dealers, distributors, third-party content creators, or any other party, is for general informational purposes only and is NOT contractually binding:

8.2 Website Is the SOLE Authoritative Source

Only content published on www.solariotechnology.com is the official, authoritative, and contractually binding source of product specifications, pricing, warranty terms, and company commitments. In case of any conflict or discrepancy between:

The Customer is REQUIRED to verify any information seen on social media against the official website before making any purchase decision.

8.3 No Authorization of Third Parties

No YouTuber, influencer, content creator, reviewer, journalist, dealer, distributor, retailer, contractor, or any third party is authorized by Solario to:

Any claims, promises, statements, or representations made by such third parties are made entirely on their own behalf and Solario disclaims all liability for such claims.

8.4 No Liability for Social Media Content

Solario shall NOT be liable for any:

8.5 Customer Waiver of Social Media Claims

By purchasing any Solario product, the Customer expressly waives any right to enforce or claim damages based on:

The Customer relies SOLELY on the specifications, terms, and information published on www.solariotechnology.com at the time of purchase.

8.6 Marketing Content Disclaimer

Marketing materials, including promotional language such as:

...are MARKETING LANGUAGE only and shall NOT be construed as contractual specifications, performance guarantees, or warranty obligations.

9. Warranty Transferability

The warranty is STRICTLY NON-TRANSFERABLE. The warranty applies only to the original purchaser whose details are recorded on the warranty card and original invoice.

The warranty is automatically and permanently void in any of the following situations:

No exception, including business succession, inheritance, or change of ownership, will cause warranty transfer.

10. Limitation of Liability Under Warranty

10.1 Maximum Liability Cap

Solario's total maximum liability under this Warranty Policy, in contract, tort, statute, or any other legal basis, shall not exceed the cost of motor repair as determined by Solario, OR the invoice amount paid by the Customer for the specific product, whichever is LOWER.

10.2 Excluded Damages

Solario shall NOT be liable for:

10.3 Implied Warranties Disclaimed

To the maximum extent permitted by Indian law, Solario disclaims ALL implied warranties including:

The express limited warranty stated in this policy (motor only, 1 year, Bulandshahr service only) is the SOLE AND EXCLUSIVE WARRANTY provided by Solario.

11. Out-of-Warranty Service

After the 1-year motor warranty period expires, or for any defects not covered by the warranty (whether motor or non-motor), paid service is available at Solario's sole discretion. Out-of-warranty service is subject to:

Out-of-warranty service does NOT create any new warranty, extension of the original warranty, or any other obligation on Solario.

12. Warranty Claim Procedure

12.1 Step 1: Initial Notification

The Customer must notify Solario of a suspected motor defect within 15 days of discovering the issue. Late notifications may result in claim denial.

Notification must be sent in writing to:

The notification must include:

12.2 Step 2: Pre-Authorization Required

Solario's technical team will review the notification within 5-10 working days. Solario may:

Do NOT ship any product to Solario without prior written RMA authorization. Unauthorized shipments will be refused and returned at Customer's cost.

12.3 Step 3: Transportation to Bulandshahr (Customer's Cost)

Upon receiving the RMA, the Customer must arrange transportation as described in Section 6.

12.4 Step 4: Inspection and Determination

Solario inspects the motor at Bulandshahr. If covered: repair proceeds. If not covered: Customer is notified per Section 6.5.

12.5 Step 5: Return Shipment (Customer's Cost)

After repair (or determination of non-coverage), the product is ready for pickup or return shipment, both at the Customer's cost.

13. Dispute Resolution

Warranty disputes are subject to the same dispute resolution mechanism as outlined in the Terms and Conditions:

  1. Good faith resolution through written communication with customer service
  2. Arbitration under the Arbitration and Conciliation Act, 1996, at Bulandshahr, Uttar Pradesh, with a sole arbitrator appointed by Solario
  3. Exclusive jurisdiction: Courts at Bulandshahr, Uttar Pradesh, India

Solario's determination of any warranty-related fact (defect type, coverage applicability, repair feasibility, motor failure cause) is binding unless overturned through formal arbitration or judicial process.

14. Modifications to Warranty Policy

Solario reserves the right to modify this Warranty Policy at any time. Modified policies apply to products purchased after the modification date. For existing customers, the Warranty Policy in effect at the time of purchase (as printed on the warranty card and on the website at the time of purchase) applies.

15. Governing Law

This Warranty Policy is governed by the laws of the Republic of India.

16. Severability

If any provision of this Warranty Policy is found invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force. The invalid provision shall be replaced with the closest valid provision that protects Solario's commercial interests to the maximum extent permitted by law.

17. Contact

For warranty claims and warranty-related queries only:

Solario Technologies Pvt. Ltd. — Warranty Department Bulandshahr, Uttar Pradesh, India Website: www.solariotechnology.com Email: solariotechnology@gmail.com (Subject: "Warranty Claim")

Required documents for any warranty inquiry:

By purchasing a Solario product and accepting the warranty card, the Customer acknowledges that they have read, understood, and accepted this Warranty Policy in FULL — including but not limited to the limited 1-year motor-only warranty, the Bulandshahr-only service location, the social media disclaimer, the motor technology disclaimer, and the disclaimer of all implied warranties.

This Warranty Policy was last updated on 1 Jan 2026. The most current version is always available at www.solariotechnology.com/legal/warranty-policy