Privacy Policy
Solario Technologies Pvt. Ltd. Effective Date: 1 Jan 2026 | Last Updated: 1 Jan 2026
1. Introduction
This Privacy Policy describes how Solario Technologies Pvt. Ltd. ("Solario," "we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website www.solariotechnology.com, purchase our products, interact with us through any digital channel, or engage with our YouTube, Instagram, Facebook, or LinkedIn content.
By using our website, placing an order, communicating with us, or otherwise interacting with Solario, you consent to the practices described in this Privacy Policy.
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and applicable rules and regulations relating to electronic information and data protection.
2. Information We Collect
2.1 Personal Information You Provide
When you place an order, request a quote, fill out a contact form, subscribe to communications, or engage with our customer service, you may provide:
- Full name
- Email address
- Phone number and WhatsApp number
- Postal address (billing and delivery)
- Company name and GSTIN (for business customers)
- PAN details (where required for tax compliance)
- Bank account details (for refunds where applicable)
- Aadhaar information (only where required for subsidy applications)
- Property ownership documentation (for subsidy applications)
- Site location details and wind assessment information
- Communication preferences
2.2 Information Collected Automatically
When you visit our website, certain information is automatically collected:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device type
- Referring website or source
- Pages visited, time spent, click patterns
- Cookies and similar tracking technologies
- Search queries within our website
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms when you interact with our content
- Payment processors when you make purchases
- Logistics partners during shipment
- Government databases during subsidy verification (with your consent)
- Public business directories and listings
2.4 Information We Do NOT Collect
Solario does not knowingly collect:
- Sensitive personal data not relevant to your transaction
- Financial information beyond what is needed to process payments
- Information from children under 18 years of age
- Biometric data (except as legally required for some KYC processes)
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Order Processing and Service Delivery
- Process orders and payments
- Manufacture and ship products
- Provide installation services (where applicable)
- Process warranty claims and service requests
- Handle refunds, replacements, and customer service issues
3.2 Communication
- Respond to inquiries and quote requests
- Send order confirmations and shipping updates via WhatsApp, SMS, or email
- Provide installation scheduling and follow-ups
- Send warranty reminders and service notifications
- Share product updates, technical notices, and safety information
3.3 Marketing (With Consent)
- Send promotional offers, new product announcements
- Share educational content about renewable energy
- Conduct surveys to improve our products and services
- Provide personalized product recommendations
You can opt out of marketing communications at any time by replying STOP to WhatsApp messages, clicking unsubscribe in emails, or emailing us at solariotechnology@gmail.com.
3.4 Business Operations
- Internal record-keeping and accounting
- Tax compliance (GST, income tax)
- Subsidy documentation submitted to government agencies (with your consent)
- Quality assurance and product improvement
- Fraud prevention and security
- Legal compliance and dispute resolution
3.5 Website Improvement
- Analyze website usage patterns
- Improve user experience and content
- Identify and fix technical issues
- Develop new features and services
4. Sharing of Information
We do NOT sell your personal information to third parties. We may share information only in the following limited circumstances:
4.1 Service Providers and Partners
- Logistics and courier companies for shipping
- Payment processors (Razorpay, Cashfree, banks, etc.) for transaction processing
- Installation partners (Solario-certified installers) for service delivery
- Cloud hosting providers for data storage
- Email and messaging service providers
- Analytics providers (Google Analytics or similar)
4.2 Government and Regulatory Bodies
- Government agencies when required by law (e.g., GST returns, income tax filings)
- MNRE and state nodal agencies for subsidy applications (with your consent)
- Local electricity boards for net metering applications (with your consent)
- Courts, tribunals, or law enforcement when legally required
4.3 Business Transfers
- In the event of a merger, acquisition, reorganization, or sale of Solario's business, customer information may be transferred to the successor entity
4.4 With Your Explicit Consent
- Any other disclosure will only be made with your explicit prior consent
We require all third parties who handle your data to maintain appropriate security and use the data only for the specific purpose for which it was shared.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Order and transaction records: Retained for a minimum of 8 years as required under the Companies Act and Income Tax Act
- Warranty records: Retained for the duration of warranty plus 3 years
- Marketing data: Retained until you opt out, after which it is removed from active marketing databases
- Website analytics: Aggregated/anonymized data may be retained indefinitely; individually identifiable data retained per cookie policy
- Customer service communications: Retained for 5 years for service quality and dispute resolution purposes
After retention periods expire, data is either deleted or anonymized.
6. Your Rights
You have the following rights regarding your personal information:
6.1 Access
You may request a copy of the personal information we hold about you by emailing solariotechnology@gmail.com.
6.2 Correction
You may request correction of inaccurate or incomplete information.
6.3 Deletion
You may request deletion of your personal information, subject to legal retention requirements. Note: order and warranty records cannot be deleted before the statutory retention period expires.
6.4 Opt-Out of Marketing
You may opt out of marketing communications at any time without affecting your ability to receive transactional communications (order updates, warranty notices, etc.).
6.5 Withdraw Consent
Where processing is based on consent, you may withdraw that consent. Note: withdrawing consent may affect our ability to deliver certain services to you.
6.6 Grievance Redressal
For privacy-related concerns or grievances, contact our Grievance Officer at solariotechnology@gmail.com with the subject line "Privacy Grievance." We will respond within 30 days as required under Indian law.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Maintain your session and preferences
- Analyze website traffic and user behavior
- Provide personalized content
- Enable certain website functionality
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7.1 Types of Cookies Used
- Essential cookies: Required for website to function
- Analytics cookies: Help us understand how users interact with our site (Google Analytics or similar)
- Marketing cookies: Used to deliver relevant advertisements (where applicable)
By using our website, you consent to our use of cookies as described.
8. Communication and Marketing Consent
8.1 Transactional Communications
By placing an order or making an inquiry, you consent to receive necessary transactional communications including:
- Order confirmations and shipping updates
- Service appointment notifications
- Warranty information and recall notices
- Payment receipts and invoices
- Critical product safety information
These cannot be opted out of while you have an active order or product.
8.2 Marketing Communications
We may send marketing communications including new product announcements, promotional offers, educational content, and event invitations. You can opt out by:
- Replying STOP to WhatsApp messages
- Clicking the unsubscribe link in emails
- Emailing solariotechnology@gmail.com
8.3 Phone Calls
Customer service may call you regarding orders, installations, or service. You may request that calls be limited to specific hours.
9. Data Security
We implement reasonable security measures to protect your information, including:
- Encrypted transmission for sensitive data (HTTPS)
- Access controls limiting employee access to personal data
- Regular security audits
- Secure payment processing through PCI-compliant payment gateways
- Physical security at our facilities
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge this risk when sharing information with us.
In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by Indian law.
10. Third-Party Links
Our website and content may contain links to third-party websites (YouTube videos, social media platforms, payment gateways, etc.). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
11. Social Media
When you interact with our content on YouTube, Instagram, Facebook, LinkedIn, or other social media platforms, your activity is subject to the privacy policies of those platforms in addition to this Privacy Policy. Any personal information you share publicly on social media is not protected by this Privacy Policy.
12. Children's Privacy
Our products and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child without parental consent, we will delete it promptly.
If you believe we have collected information about a child, please contact us at solariotechnology@gmail.com.
13. International Data Transfers
Solario operates primarily in India. If your data is transferred outside India (for example, to a cloud service provider with international operations), we ensure appropriate safeguards are in place to protect your data consistent with Indian law.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be posted on www.solariotechnology.com with a revised "Last Updated" date.
Material changes will be communicated to active customers via email or WhatsApp where possible. Your continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.
15. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are:
Grievance Officer Solario Technologies Pvt. Ltd. Bulandshahr, Uttar Pradesh, India Email: solariotechnology@gmail.com
The Grievance Officer can be contacted regarding any complaints, concerns, or questions about our privacy practices or your personal information. We endeavor to acknowledge complaints within 48 hours and resolve them within 30 days.
16. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the Republic of India. Any disputes arising from or related to this Privacy Policy or our handling of your personal information shall be subject to the exclusive jurisdiction of the courts at Bulandshahr, Uttar Pradesh, India.
17. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information:
Solario Technologies Pvt. Ltd. Bulandshahr, Uttar Pradesh, India Website: www.solariotechnology.com Email: solariotechnology@gmail.com
This Privacy Policy was last updated on 1 Jan 2026. The most current version is always available at www.solariotechnology.com/legal/privacy-policy